At Shopresy, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a 7-day return or exchange policy, subject to the following conditions:

1. Eligibility for Returns and Exchanges

You can request a return or exchange within 7 days of receiving your order, provided the following conditions are met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging with all tags, labels, and accessories intact.
• Proof of purchase (such as an order confirmation or receipt) must be provided.
• Certain products, such as intimate wear, perishable goods, or custom-made items, may not be eligible for return or exchange.

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at 0317-2652066 within 7 days of receiving your item.
• Provide your order number, details of the item you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process and provide you with a return shipping label if applicable.

Please note that return shipping costs will be the responsibility of the customer, unless the return is due to a defect or error on our. Please record the video of the package while opening the parcel which will make it easy and smooth for return/exchange.

3. Exchange Process

If you wish to exchange an item for a different size, color, or another product:

• Contact our customer service team within 7 days of receiving the item.
• Provide your order details and specify the product you would like to exchange.
• The item you wish to exchange must meet the same condition.
• Once we receive the returned item, we will process the exchange and ship the new item to you. Please note that shipping charges may apply for the exchanged item.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to a product defect or an error in your order.
• If your return is rejected, the item will be sent back to you at your expense.

5. Damaged or Defective Items

If you receive a damaged or defective product, we sincerely apologize. In such cases, please follow these steps:

• Contact us within 48 hours of receiving the item and provide clear photos of the damage or defect.
• Once verified, we will offer a replacement, exchange, or full refund at no additional cost to you.

6. Non-Returnable and Non-Exchangeable Items

For health, hygiene, and safety reasons, the following items are not eligible for return or exchange:

• Intimate apparel (such as underwear, swimwear, etc.)
• Custom-made or personalized products
• Perishable goods (such as food items)
• Items purchased during clearance or final sale events

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

• First, check with your bank or credit card provider, as processing times can vary.
• If you still have not received your refund after following up, please contact us at [insert email] for further assistance.